Repeat customers are what grows & maintains a business. A major focus of carpet cleaning business owners should be how to turn customers into “repeat” customers. Obviously, good quality work helps with this. However, focusing on more than just cleaning quality can help increase your “repeat” percentage!
One way to help guarantee increased customer repetitiveness is to offer additional related services. Dryer vent cleaning is a service many of your current carpet cleaning customers already need. In fact, odds are that the carpet cleaning job you are about to go to tomorrow probably needs a dryer vent cleaning service. A simple flyer about dryer vent cleaning can help sell this service to your customer.
Offering another service the customer needs gives you another opportunity to make money and maintain a customer relationship. Plus, the customer already trusts you, because they have used you in the past. Customer acquisition costs (the costs to get a new customer) are the highest marketing costs your business will incur. Why not market additional services to your existing customer base to make extra profits with very little added marketing costs?
Plus, dryer vent cleaning is a service that many customers need each year. So, this service is repetitive in itself! Many homes have dryer ducts with long runs and/or multiple twists & turns. This setup results in clogged ductwork that can reduce performance or even cause damage to a cloths dryer. Yearly dryer duct cleaning can help performance and help reduce the chances of dryer damage. Not to mention reduce the chances of a potential fire!
Over the last many years, CleanCraft has helped thousands of carpet cleaning companies add air duct & dryer vent cleaning services to their business. The low cost of equipment and knowledge needed to add these services makes it almost a no-brainer to add.
Check out our SpinVax 1000XT Air Duct & Dryer Vent Cleaning System. This one-person operation equipment package is not only extremely affordable and easy to operate, but it cleans better & more effective than other systems in the market.
Give us a call to discuss adding Dryer Vent Cleaning and/or Air Duct Cleaning to your business. It could be the kickstart you have been looking for to grow your “repeat” business!











