One of the biggest mistakes professional carpet cleaners make is not keeping in contact with their current customers. Most marketing dollars are spent getting new customers. This is because it cost a lot to get a new customer. However, it should be cheap to keep an existing customer. Simply stay connected with them! Unfortunately, most companies skip this part. They rely on customers’ memories to call back when it is time for more cleaning. Don’t be this company!
CleanCraft has made it simple to stay connected with your past customers. Simply follow our rule: Thank you, may I have another? What does this mean? Simple… You always want to thank your customers for their work and remind them when it is time for more cleaning services. The best way to do this is using our “Thank You Cards” and “Reminder Cards.”
Sending out “Thank you” postcards after you have cleaned a customer’s home gives that extra special attention the customer is looking for. Sure, your cleaning technician said “Thank you.” However, a postcard in the mail is that something extra that will stick in the customer’s mind. Take a look at our “Thank You Card” designed to express your deepest gratitude and subliminally showing the customer what else you have to offer. Plus, at only pennies per card and only $0.35 to mail the postcard, you can’t beat the price!
A gentle reminder is just as important as a “Thank you.” Our “Reminder Postcards” are a great way to let the customer know it has been a while since the last cleaning, and it is that time again. Our Reminder Postcard program is simple to follow and will guarantee that you will not forget a single customer. These cards are only pennies per card and qualify for the discounted $0.35 postcard stamp. This is a simple and cheap way to get your customers back for more!
Why let customers slip through the crack? Our “Thank You Postcards” and “Reminder Postcards” work together to keep in contact with your existing customers. Following these two programs together will increase repeat work tremendously. Plus, with the amazingly priced professional postcards and the lower “postcard stamp” prices, your costs for staying connected with your past customers are tiny!